Troubleshooting
Verified for plugin version 0.2.0 · Navisworks 2024-2027
Every message the plugin shows is listed here with its cause and its fix. Search for the exact text of the message, or open the page for the area you were working in. Many messages have a Help with this link that opens the right entry directly.
| Page | Covers |
|---|---|
| The plugin does not appear in Navisworks | No Kroons tab after installing |
| Signing in problems | .hdmark file and login messages |
| Cannot reach the server | Network, timeouts, ended sessions |
| Creating markups | New markup, linking, screenshots |
| File problems | Downloading and opening attachments |
| Installer messages | Messages of the installer |
| Help and About problems | Notices file, browser |
| The diagnostic log | What the log holds and how to send it |
Still stuck? Write to [SUPPORT_EMAIL is set at deploy time].
Kroons is a product of Maintenance Data Services OÜ, Estonia.
Autodesk and Navisworks are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. Maintenance Data Services OÜ is not affiliated with Autodesk. All other brand names, product names, or trademarks belong to their respective holders.