Signing in problems
Verified for plugin version 0.2.0 · Navisworks 2024-2027
Messages you can see when you open a .hdmark file or log in.
Not a valid .hdmark file (invalid JSON)
Section titled “Not a valid .hdmark file (invalid JSON)”Where: Open markup. Cause: the file is damaged or was edited. Fix: download the .hdmark file again from the web app.
Not a valid .hdmark file (server and token required)
Section titled “Not a valid .hdmark file (server and token required)”Where: Open markup. Cause: the file is empty or incomplete. Fix: get a new .hdmark file from your project admin.
Not a valid .hdmark file (server must be an https URL)
Section titled “Not a valid .hdmark file (server must be an https URL)”Where: Open markup. Cause: the server address in the file is malformed. Fix: get a corrected file from your project admin.
This .hdmark file points to a server without https. Kroons only connects securely (https).
Section titled “This .hdmark file points to a server without https. Kroons only connects securely (https).”Where: Open markup. Cause: the file points to a server without https. Kroons refuses it by design. Fix: ask your project admin for a corrected file. There is no setting to change this.
Cannot read sidecar file: <path>
Section titled “Cannot read sidecar file: <path>”Where: Open markup. Cause: Windows did not let Kroons read the file: missing permissions, or another program holds it. Fix: close programs that use the file and check the permissions of its folder.
Enter the email you use for this dataset.
Section titled “Enter the email you use for this dataset.”Where: the login dialog. Cause: the email field is empty. Fix: enter your email.
That does not look like an email address.
Section titled “That does not look like an email address.”Where: the login dialog. Cause: the text is not an email address. Fix: check the email.
Enter your password.
Section titled “Enter your password.”Where: the login dialog. Cause: the password field is empty. Fix: enter your password.
That email or password was not accepted.
Section titled “That email or password was not accepted.”Where: the login dialog. Cause: the email or the password is wrong. Kroons gives one message for both on purpose, so it never reveals which half was wrong. Fix: check both. If you forgot the password, use Forgot password in the web app. A project admin can add you again to re-send your invitation.
This dataset is disabled.
Section titled “This dataset is disabled.”Where: after logging in. Cause: the review or the project is disabled, or its licence does not allow access. Fix: contact your project admin.
Server returned no session
Section titled “Server returned no session”Where: the login dialog. Cause: a fault on the server. Fix: report it to Kroons support with the diagnostic log.
Related
Section titled “Related”Open a .hdmark file, Log in and stay logged in, Sign in to the web app.
Kroons is a product of Maintenance Data Services OÜ, Estonia.
Autodesk and Navisworks are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. Maintenance Data Services OÜ is not affiliated with Autodesk. All other brand names, product names, or trademarks belong to their respective holders.