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Cannot reach the server

Verified for plugin version 0.2.0 · Navisworks 2024-2027

Messages you can see when Kroons talks to the server. In the pane they show in the red banner, with Retry.

Where: Refresh, posting a comment, creating a markup. Cause: the session ended on the server. Fix: log in again. A New markup that failed is not retried automatically: click New markup again.

Where: any call to the server. Cause: a network, proxy or firewall problem, or the server is down. Fix: check your internet connection and that your firewall or proxy allows https to the server named in the .hdmark file, then click Retry.

Where: any call to the server. Cause: the server was too slow to answer. Fix: click Retry.

Refresh and log out, IT and deployment notes.